Monitoring - We are happy to report that we have implemented a fix for the issue causing custom HTML in experience settings to be truncated. We are monitoring the fix to ensure everything is functioning as expected. Should you have any questions about this issue or continue to experience this issue, please email support@ceros.com. Thank you for your patience as we worked diligently to find a fix for this issue.
Mar 25, 2023 - 18:57 EDT
Identified - We have identified the cause of the issue causing the custom HTML within experience settings to be truncated and are working as quickly as possible to implement a fix. We will continue to provide updates here as soon as they become available.
Mar 25, 2023 - 16:08 EDT
Update - While we investigate reports of an issue that is causing the custom HTML within experience settings to be truncated, the Ceros Studio will be put into maintenance mode. The Ceros Studio will not be accessible during this time.

We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.

Mar 25, 2023 - 14:48 EDT
Investigating - We are urgently investigating reports of an issue that is causing the custom HTML within experience settings to be truncated. We apologize for any inconvenience this may have caused. Please subscribe to this status page to receive status updates via email as soon as they become available.
Mar 25, 2023 - 14:40 EDT
Admin Operational
Ceros Platform Operational
User Access Operational
File Import Operational
File Export Operational
Studio Operational
Studio Operational
Images Operational
Text Operational
Videos Operational
Interactions Operational
Animations Operational
Themes Operational
Publishing Operational
Published Experiences Operational
Live Experiences Operational
Embedded Experiences Operational
Vanity Domains Operational
Integrations Operational
Google Analytics Operational
Google Tag Manager Operational
Marketo Operational
HubSpot Operational
Chartblocks Operational
Analytics Operational
Collecting Visitor Metrics Operational
Displaying Visitor Metrics Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023
Completed - The scheduled maintenance has been completed.
Mar 25, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 EDT
Scheduled - On Saturday, March 25th, we will be performing routine maintenance on the Ceros platform starting at 8 am ET and lasting up to 6 hours.

The Ceros platform will not be accessible during the maintenance window. If maintenance is completed in less time, access will be restored immediately once it is completed.

This maintenance will not impact live experiences.

Mar 22, 10:17 EDT
Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.